Terms of Service

1. Who we are

Consolidated Heavylift Interactive Labs is a web development and AI automation studio offering custom Shopify commerce builds, motion and interactive website development, and AI-driven workflow automation, among related services ("Services").

2. Quotes and estimates

Any estimate generated through our quote tool, given verbally, or sent by email is a non-binding approximation based on the limited information provided at the time. It is not an offer or a contract. Actual project scope, pricing, timeline, and deliverables are defined in a separate, mutually signed proposal or statement of work ("Engagement Agreement") before any paid work begins. Where these Terms and an Engagement Agreement conflict on a specific project, the Engagement Agreement controls.

3. Client responsibilities

To deliver work on time and to spec, we rely on clients to provide accurate project information, timely feedback and approvals, and any content, assets, credentials, or access we reasonably need to complete the engagement. Delays caused by missing input from the client may extend agreed timelines accordingly.

4. Payments

Payment terms (deposits, milestones, invoicing schedule, and accepted methods) for a given project are set out in that project's Engagement Agreement. Unless otherwise agreed in writing, invoices are due within the period stated on the invoice, and we reserve the right to pause work on overdue accounts.

We plan to offer a client portal for online payments and subscriptions, processed by a third-party payment provider (currently Stripe). Once available, use of that portal will be subject to additional terms specific to online payments, presented at the time.

5. Intellectual property

Unless otherwise stated in an Engagement Agreement, upon receipt of full payment for a project, ownership of the final, client-specific deliverables we create for that project transfers to the client. We retain ownership of our own pre-existing tools, frameworks, code libraries, and methodologies used to build those deliverables, and may reuse general (non-client-confidential) knowledge and techniques in future work. Until full payment is received, all deliverables remain our property.

6. Confidentiality

We treat non-public information shared with us in the course of a project as confidential and will not disclose it to third parties except as needed to deliver the Services (for example, to a subprocessor listed in our Privacy Policy), or as required by law.

7. Disclaimer of warranties

The website and its content are provided "as is" without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We don't guarantee the site or any linked third-party service will be uninterrupted, error-free, or secure at all times.

8. Limitation of liability

To the fullest extent permitted by law, Consolidated Heavylift Interactive Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenue, arising from your use of the website or Services. Our total liability for any claim arising from a specific project is limited to the amount paid to us for that project in the twelve months preceding the claim.

9. Termination

Either party may terminate an ongoing engagement as set out in the applicable Engagement Agreement. We may suspend or terminate access to the website for anyone who misuses it or violates these Terms.

10. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law principles.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be reflected by an updated "Last updated" date above. Continued use of the site or Services after changes take effect constitutes acceptance of the revised Terms.

12. Contact

Questions about these Terms can be sent to hello@chintlabs.com.